Terms and Conditions for UAU, LLC

Last Updated: October 14, 2025

Welcome to UAU, LLC (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (uauconsulting.com), services, and interactions with us, including free risk scans, consultations, workshops, or resources. By accessing our site or engaging our services, you agree to these Terms. If you do not agree, please refrain from using our site or services.

1. Acceptance of Terms

These Terms are a legally binding agreement. We may update them periodically; continued use of our site or services constitutes acceptance of any changes. Please review this page regularly for updates.

2. Our Services

UAU, LLC provides consulting services to enhance safety and performance in high-consequence industries like healthcare, aviation, and energy. Our approach, rooted in High Reliability Organization (HRO) and Human and Organizational Performance (HOP) principles, includes our 5 Pillars framework: Embrace the Normal, Ditch the Blame Game, Stay Alert to Weak Signals, Learn as a Team, and Respond with Resilience. Services may include risk assessments, Learning Team facilitation, Just Culture training, and advisory support. All services are informational; we do not guarantee specific outcomes like reduced incidents or cost savings.

3. User Obligations

When using our site or services, you agree to:

  • Provide accurate, truthful information for inquiries, bookings, or forms.

  • Use our site lawfully, without attempting to hack, disrupt, or misuse it.

  • Refrain from copying, distributing, or modifying our content without written permission.

  • Maintain the confidentiality of any account credentials provided for service access.

4. Intellectual Property

All website content, including text, graphics, logos, case studies (e.g., Metro General Hospital’s 40% reduction in patient injuries, Skyline Airlines’ 50% drop in pilot errors), and our 5 Pillars framework, is owned by UAU, LLC or licensed to us. You may view or download content for personal, non-commercial use but may not reproduce, sell, or distribute it without our express consent. Trademarks, including “UAU, LLC,” are protected.

5. Payments and Fees

Free services, like our risk scan, have no cost. Paid services (e.g., workshops or extended consultations) will have fees outlined in a separate agreement. Payments are due as specified, via accepted methods (e.g., credit card, bank transfer). Refunds, if applicable, will follow the terms of your agreement. Non-payment may result in service suspension.

6. Disclaimers and Limitations of Liability

  • No Warranties: Our site and services are provided “as is.” We strive to improve safety and performance but cannot guarantee specific results (e.g., error reductions or zero-harm outcomes).

  • Limitation of Liability: To the fullest extent permitted by law, UAU, LLC is not liable for indirect, incidental, or consequential damages (e.g., lost profits, operational downtime) arising from site or service use. Our total liability is limited to fees you paid us in the prior 12 months.

  • Advisory Nature: Our consulting is not a substitute for legal, medical, or regulatory advice. Consult qualified professionals for industry-specific compliance.

7. Termination

We may suspend or terminate your access to our site or services if you violate these Terms or engage in unlawful activity. You may discontinue use at any time. Termination does not affect obligations (e.g., payment) accrued prior.

8. Links to Third-Party Sites

Our site may link to external platforms (e.g., booking tools). We are not responsible for their content, policies, or practices. Review their terms before use.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of Delaware, USA, without regard to conflict of law principles. Disputes will be resolved in courts located in Wilmington, Delaware. You agree to submit to this jurisdiction.

10. Contact Us

For questions or concerns:
Email: legal@humanerrorandresilience.com

Thank you for choosing UAU, LLC. We’re here to help you build a safer, stronger future.