Guiding Heroes to Safer, Stronger Futures
Our Story Begins with You
You are on the front lines of a high-stakes world—whether it is a bustling ER, a cockpit at 30,000 feet, or an offshore oil rig. Every decision counts, and every slip risks everything: lives, reputations, futures. At UAU, LLC, we exist because we have seen what is at stake when systems fail—and we know they do not have to. Our mission is not to chase perfection; it is to empower you, the hero, to conquer chaos with confidence.
The Why Behind UAU
Years ago, our founder witnessed a near-miss in a hospital—a small human error that could have turned tragic. Instead of blame, curiosity uncovered a broken process. That moment sparked a fire: what if every high-consequence team could learn from mistakes, not fear them? From that question, UAU was born. We are here to transform high-risk industries by building systems that catch slips before they hurt, turning risks into resilience.
Our Values: Your Strength
- Curiosity Over Blame:We believe errors are signals, not sins. We foster cultures where teams speak up, learn fast, and grow stronger.
- Resilience by Design:We craft solutions that stand up to pressure, like a safety net for your operations, proven in hospitals and airlines alike.
- Empowerment Through Collaboration: Your workers are not the problem, they are the problem-solvers. We guide them to shine, together.
- Honesty in Action: We deliver real, measurable results—no fluff—because your trust is our foundation.
Your Journey, Our Guidance
Picture this: a workplace where near-misses spark breakthroughs, not panic. Where your team spots risks early, adapts on the fly, and thrives under pressure. Without us? You are battling errors alone, risking costly setbacks or worse. With UAU, you are equipped with tools like Learning Teams and Just Culture frameworks, inspired by aviation’s safest systems. Our clients—like Metro General, who cut patient injuries by 40%—prove it works.
We are not the hero—you are.
We are the guide, helping you navigate high-stakes challenges
to build a safer, stronger future.
Ready to rewrite your story?
See How We Help
Discover how we turn your risks into victories.
About our Founders
Joyce Hayes, RN, MSN completed her nursing education at Methodist Hospital School of Nursing in Memphis, Tennessee, earning a diploma in nursing. Joyce subsequently received a Bachelor of Science in Missionary Nursing in Nashville, Tennessee, and a Master of Science in Nursing (MSN) from the University of Phoenix. With over 40 years of experience in nursing and nursing management—primarily within women’s health—Ms. Hayes has extensive leadership expertise. Of note, Joyce implemented Human Performance Improvement (HPI) practices across Women’s Health departments in more than 150 hospitals. As a Director, Ms. Hayes collaborated with hospital management to ensure adherence to Joint Commission standards. Joyce also holds a Human Performance Improvement Certificate from the University of Idaho. Ms. Hayes is deeply committed to advancing patient safety and supporting clinicians and healthcare leaders in addressing risks associated with human error.
Tim Staton holds a Bachelor of Arts in Christian Missions and a Practitioner of Human Performance Improvement Certificate from the University of Idaho. With more than 20 years of service in Emergency Medical Services (EMS) as both an Emergency Medical Technician and Paramedic, Mr. Staton has significant operational experience. Tim served as Director of a multi-county ambulance service in West Tennessee and held positions on the Tennessee Emergency Medical Services Board and the Mid-South EMS Council. Mr. Staton’ background includes roles as Firefighter and Hazardous Material Technician, responding to major national incidents such as the Pentagon and World Trade Center attacks on September 11, 2001, and Hurricane Katrina in 2005. Mr. Staton is experienced in instructing Basic Life Support, Advanced Cardiac Life Support, Pediatric Advanced Life Support, Hazardous Waste Operations and Emergency Response (HazWoper), National Incident Management System (NIMS), and Human Performance Improvement. For over ten years, Tim has served as the Human Performance Improvement Lead for one of the world’s largest construction companies, contributing to projects involving nuclear and hazardous waste cleanup, chemical weapons demilitarization, and new nuclear power generation facilities. Tim’s professional focus centers on mitigating the impact of human error for organizations and individuals.